Southeast Asia Customer Lab Glassware Washer Training Trip

Scitek team traveled to Southeast Asia to provide customers with training on the use of Lab Glassware Washer, daily maintenance and other after-sales services.

Recently, Scitek sent a team to Southeast Asia to provide training on the use of Lab Glassware Washer and daily maintenance guidance to local customers. The trip not only included an in-depth explanation of the operation of the Glassware Washer, but also involved a comprehensive inspection and maintenance of the customer's laboratory equipment, to ensure that the customer can use our products efficiently and stably.

Lab Glassware Washer Training Trip

Upon arrival at the first stop in Southeast Asia, the team conducted initial communication and demand confirmation with the customer. Through face-to-face communication with the customers, we understood their operation process and equipment usage, and made full preparation for the next training content.

Laboratory bottle washer training

On the second day in the customer's laboratory, we conducted a detailed training on the use of the laboratory bottle washer. The training covered the basic operation of Glassware Washer, program settings, common troubleshooting and how to optimize the efficiency of the equipment. Through theoretical explanations and on-site demonstrations, the customer team was able to master the various functions of the Glassware Washer, ensuring the smooth operation of daily laboratory work.

Routine Repair and Maintenance

In order to ensure the long-term stable operation of the equipment, on the third day, we carried out the routine maintenance and overhaul of the Glassware Washer. We conducted a thorough inspection of the equipment, cleaned the filters, replaced necessary parts, and provided detailed operation manuals and maintenance recommendations. After the training, the customer team was able to complete the daily maintenance work independently, avoiding equipment failures and downtime, and extending the service life of the equipment.

Customer visits and feedback collection

On the last day of the trip, we visited other laboratories of the customer to understand their feedback on the use of the equipment and possible problems. After in-depth communication with the customer, we summarized some suggestions and recommendations for improvement in order to provide them with better service and technical support. The customer highly evaluated our training and equipment performance, and said they will continue to cooperate with us and look forward to more technical support.

Conclusion

This trip not only deepened the partnership with the customer, but also helped the customer to better understand and operate our laboratory bottle washer. Through this training and overhaul, the customer's equipment use efficiency has been significantly improved, and also laid a good foundation for subsequent customer support and service. We will continue to pay attention to our customers' needs and provide timely and professional technical support to ensure the best performance and experience of the equipment.