Views: 106 Author: Yammi Publish Time: 2026-11-06 Origin: Site
Following ARABLAB LIVE 2026 in Dubai, the Scitek technical team visited a local food industry customer to address a vacuum failure in their previously purchased FD-10C Freeze Dryer.
The customer reported that the freeze dryer could not reach the required vacuum level, affecting its normal operation. To help restore the equipment's performance, our technical team carried out an on-site inspection, identified the cause of the problem, and completed the necessary maintenance.
Identifying and Resolving the Vacuum Failure
During the inspection, our technicians conducted a systematic check of the vacuum system to locate potential leakage points.
The investigation revealed that an internal component of the manifold connector was damaged, causing a vacuum leak. Our team replaced the damaged component, resolving the main issue.
In addition to repairing the fault, we performed routine maintenance to help maintain the equipment's vacuum performance:
Manifold Connector Replacement: Replaced the damaged internal component to eliminate the leakage.
Sealing Ring Maintenance: Checked and serviced the sealing rings to ensure proper sealing.
Vacuum Pump Oil Replacement: Replaced the vacuum pump oil to support stable pump operation.
After completing the maintenance, the team checked the equipment's vacuum performance to ensure the system was operating properly.
Beyond Equipment Supply: Ongoing Technical Support
For Scitek, delivering laboratory equipment is only part of the job. We believe reliable after-sales service is equally important to helping customers maintain stable laboratory operations.
This on-site service visit in Dubai reflects our commitment to supporting customers beyond delivery. Whether it involves equipment troubleshooting, installation, commissioning, or routine maintenance, our technical team works to identify problems and provide practical solutions.
By combining equipment supply with professional technical support, Scitek aims to build lasting partnerships with customers worldwide.
Scitek – Your Reliable Partner in Laboratory Equipment and Technical Support.
As a professional lab and medical equipment manufacturer, Scitek Global is certified by ISO 9001, ISO 13485, ISO 45001 and ISO 14001. Almost all our products are certified by ETL, CE and FDA .
Scitek Global looks forward to establishing cooperation with more distributors all over the world, and working together to create greater customer value.
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