FD-100S Pilot Freeze Dryer Successfully Restored During On-Site Service in Vietnam

Location: Vietnam

Product: Scitek FD-100S Pilot Freeze Dryer

Service Type: On-Site Repair & Technical Support

Reliable after-sales service is just as important as delivering high-quality laboratory equipment. Recently, the Scitek technical service team traveled to Vietnam to provide on-site support for a customer's FD-100S Pilot Freeze Dryer, ensuring the instrument returned to normal operation with minimal downtime.

Customer Challenge

The customer reported that the freeze dryer could no longer operate properly due to a leak in the tubing system. Because the issue involved internal piping and sealing components, it could not be safely repaired by the customer on site. To avoid interrupting laboratory work, Scitek quickly arranged an engineer to visit the customer's facility.

On-Site Inspection and Repair

After arriving at the site, our service engineer performed a comprehensive inspection of the freeze dryer. The leakage point was accurately identified within the tubing system, and the damaged components were repaired and reassembled.

Following the repair, the entire system underwent pressure and sealing tests to ensure there were no further leaks. The engineer also verified the vacuum performance and operating status of the FD-100S Pilot Freeze Dryer to confirm that the instrument met normal operating requirements.

Successful Recovery

After maintenance, the freeze dryer resumed stable operation and successfully passed functional testing. The customer was able to continue laboratory work without replacing the equipment or experiencing extended downtime.

During the visit, our engineer also provided guidance on routine inspection, preventive maintenance, and proper equipment operation to help reduce the risk of similar issues in the future.

Free After-Sales Support

This on-site repair was provided free of charge as part of Scitek's after-sales service commitment. Our goal is not only to supply reliable laboratory equipment but also to ensure customers receive timely technical assistance whenever support is needed.

Whether it is remote troubleshooting, spare parts replacement, preventive maintenance, or on-site service, the Scitek technical team is committed to helping laboratories keep their equipment operating safely, efficiently, and reliably.